Frequently Asked Questions

Q: I just purchased a product! How long before I get it?
A: All Intercontinental US orders are shipped using USPS Priority Service. The shipping time for this service is 3-10 days anywhere within the US, Alaska, Hawaii and Puerto Rico.
All Canadian orders are shipped using Canada Post Expedited Shipping Service. The shipping times for this service are 3-10 days, anywhere within Canada.

Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase from Christor Decor you can return your item(s) for a full refund within 90 days of purchase. (Returns must be unused, in the state you received them, and in the original packaging.)

It may take 5-10 business days for your return to reach us. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Q: What are your shipping and return policies?
A: Unlike many other websites that have special rules and lots of fine print, Christor Decor offers FREE shipping to anywhere in Canada and the United States of America on all orders placed on the website, with no minimum order sizes or special exceptions.

Q: How can I write a review on a product?
A: You can write a product review with just 5 easy steps:

1. On any product page, scroll down and on the right-hand part of the screen, underneath the ‘Customer Review section’, you will see a button titled ‘Write a review’.
2. Once you click on that button you will see a form with a rating section. Please fill in as much information as you’d like. You can also insert your name, your email address, a review title and the body of the review.
Please feel free to just type in your review in the text box and select the star ratings.
3. Then, click on the green ‘Submit Review’ button..
4. Once you’ve submitted your review, it may take up to 3 business days for it to appear on the site.

Q: How do I unsubscribe from any of your mailing lists?
A: Send a quick email to Contact Us and we will gladly unsubscribe you from our mailing list. Please allow us 24 hrs.

Q: My email address has changed. How do I update this information to my current account?

A: You are welcome to email us your new e-mail address to info@christordecor.com and will update your account within 24 hours, during that time continue using your old address. Once we update your account we will email your new address letting you know that your account has been updated. Your password does not change. 


Q: The item I want is out of stock. What do I do now?
A: Christordecor.com is very sorry that the item that you need is out of stock. Underneath the product selection menu, there is a link that says "NOTIFY ME WHEN THIS PRODUCT IS AVAILABLE:". If you click on that green "SEND" link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.

Q: I want to know if you carry a specific product/color/size?
A: Try clicking on the products menu located at the top of each page - you will be taken to that product page where you can view all products that we are currently offering. Please check back often since we add new brands on a daily basis! From the products page you can select a product that interests you and narrow your search based on your specific interests. If you do not see your product please send us a quick email from the contact us page under the help menu top left with your request. We currently have over 4000 Sku's but not all are listed at this time.

Payments/Duties

Q: As an American resident do I pay duties on any items that I buy from you.

A: We at Christor Decor ship all our products to our American friends directly from within the United States, so you don't need to worry about a thing when it comes to customs and duties, we take care of it all for you. However, just for your knowledge, American residents, are allowed through the U.S Customs and Border Protection a personal exemption of $800.00 per day when purchasing products from abroad.

Q: Do you charge sales tax on any item?
A: Christor Decor, is required by law to collect sales tax on orders shipped to all Provinces and Territories within Canada. Our rates are calculated according to the same rates you would pay within your province or Territory of residence. Customers from the United States of America do not pay taxes. If we are shipping to any of these provinces and Territories, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Q: Do you allow Cashier's Checks or Money Orders?
A: No. At this time Christordecor.com does not accept Cashier's Checks or Money Orders.

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that Christordecor.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.


Q: Is it safe to use my credit card on your site?
A: Yes! Christordecor.com understands that the safety of your personal information is extremely important to you. We use Shopify Payments and Paypal as our payment method which uses a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q: What forms of payment do you accept?
A: Christordecor.com currently accepts Visa, MasterCard, Discover, American Express, Paypal and Bitcoin for all orders.

Q: What can cause my order to be delayed?
A: 1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.


Q: How do I know it is safe to shop with you?
A: Christor Decor takes great pride in offering our customers a safe and secure online shopping experience. We also respect your privacy and we are committed to protecting it. When you place an order you have the option of 2 of the most secure payment systems online, Shopify Payments or Paypal. We understand that the safety of your personal information is extremely important to you. Both Shopify Payments and Paypal use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q: Are there any benefits to having an account with you?
A: With your Christordecor.com account, you will have access to the following information:
Your Account Information
Your Order History
Having an account saves you time at check out as you will not need to enter your address details. Also, you can login to check on your previous order history. We will soon be adding order tracking and email subscription.

Q: How can I get assistance if I need it?
A: Two Quick and Easy Solutions - We're Here to Help You!
You can send us an email by selecting SUPPORT in the top menu of our store and click on Contact Us or if your request is a little more pressing you can call us at 416 400-6360, our toll free number will be setup shortly.

Technology

Q: What are cookies? Do I need to enable cookies on my browser?

A: A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on Christordecor.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on "Logout" link at the top of the page.

 Don't see your question here?

Do you have a question or concern that's not answered here! Visit the top of our page and under the support menu select "Contact Us" and send us a message and we'll get back to you with and answer within 24 hrs.